HotWax Commerce design solution for order routing

Business case:

A merchant with business operations in multiple countries is looking for a order management solution to route their online orders for efficient fulfillment.

Business profile

  1. The merchant is a Shopify+ member and manages orders in Shopify.
  2. Their Shopify is connected to an ERP which also works as a fulfillment system.
  3. The company has primary fulfillment centers for fulfilling orders in each country where they operate.
  4. They do not have retail stores for ship from store orders.


  1. The merchant is looking for a system to route their orders in real time.
  2. Order routing should consider the customer’s proximity to the fulfillment center to achieve lower shipping costs.

How does HotWax Commerce fulfill these requirements?