Understanding Appeasement Creation and Handling in HotWax Commerce

Does HotWax Commerce allow appeasement creation? How does HotWax Commerce handle appeasements?

HotWax Commerce does not have a direct feature for retailers to create appeasements. Instead, Customer Service Representative (CSR) teams can create appeasements to address customer concerns in Shopify. When an appeasement is generated, HotWax Commerce downloads this information along with refund details.